Introduction
At Winco, we're committed to providing high-quality window coverings tailored to your specific needs. This Order Policy outlines the procedures and guidelines for placing orders, customization options, payment terms, and delivery expectations. As a homeowner, we want to ensure you have a clear understanding of our ordering process to make your experience as seamless as possible.
Ordering Process
Our ordering process is designed to be straightforward while ensuring your window covering needs are met with precision. Please follow these steps when placing an order:
Step-by-Step Ordering Process
- 1Consultation & Measurement
Schedule a consultation with an authorized Winco dealer. Our professionals will help you select the right products and take precise measurements of your windows.
- 2Product Selection
Choose from our wide range of window covering options, including blinds, shades, shutters, and draperies. Select materials, colors, and operating mechanisms.
- 3Quote Review
Receive a detailed quote outlining product specifications, pricing, estimated production time, and delivery date. Review all details carefully before proceeding.
- 4Order Confirmation
Approve the quote and submit your order. You'll receive an order confirmation with all details and a unique order number for tracking purposes.
- 5Production & Delivery
Your custom window coverings will be manufactured according to your specifications. Once complete, delivery or installation will be arranged based on your preference.
Measurement Guidelines
Accurate measurements are crucial for ensuring your window coverings fit perfectly. Please review our measurement guidelines:
Professional Measurement
- We recommend professional measurement by our authorized dealers
- Ensures accuracy and proper fit
- Includes assessment of mounting options and potential obstacles
Self-Measurement Guidelines
- Use a metal tape measure for accuracy
- Measure width and height at three points for each window
- Specify inside or outside mount for each window covering
Important: Winco is not responsible for measurement errors if you choose to measure yourself. For custom window coverings, we strongly recommend professional measurement services to ensure proper fit and function.
Customization Options
Winco offers extensive customization options to ensure your window coverings match your style and functional requirements:
Available Customizations
Materials & Fabrics
- Wide selection of fabrics, woods, and synthetic materials
- Various opacity levels from sheer to blackout
- UV-resistant and energy-efficient options
Colors & Finishes
- Extensive color palette to match your décor
- Various wood stains and paint finishes
- Pattern and texture options
Operating Systems
- Manual cord, cordless, and wand options
- Motorized systems with remote control
- Smart home integration capabilities
Special Customization Requests
For unique window shapes, specialty applications, or custom design elements, please discuss your requirements with your dealer during the consultation phase. Additional fees and extended production times may apply for highly specialized customizations.
Note: Custom fabric matching, specialty hardware, and unique shapes may require additional production time. Your dealer will provide specific timelines for special requests.
Payment Terms
Please review our payment policies to ensure a smooth ordering process:
Payment Schedule
- Deposit Requirement:
A 50% deposit is required to initiate production of your custom window coverings.
- Final Payment:
The remaining balance is due prior to installation or delivery of your window coverings.
- In-Stock Items:
Standard, non-custom products may require full payment at the time of order.
Accepted Payment Methods
- Major credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards
- Personal checks (subject to clearance before production)
- Financing options (available through select dealers)
Important: Production of your custom window coverings will not begin until the required deposit has been received and processed.
Production Timeline
Understanding our production timeline will help you plan your window covering project effectively:
Estimated Production Times
Standard Blinds & Shades
2-3 weeks from order confirmation
Custom Shutters
4-6 weeks from order confirmation
Specialty Items
6-8 weeks from order confirmation
Note: Production times may vary based on current demand, material availability, and complexity of your order. Your dealer will provide a more specific timeline for your particular order.
Rush Orders
Limited rush order options may be available for an additional fee. Please discuss your timeline requirements with your dealer during the consultation phase to determine if expedited production is possible for your specific order.
Rush Fee: A 25% rush fee may apply to expedited orders. Availability of rush service depends on current production capacity and the specific products ordered.
Delivery & Installation
Once your window coverings are manufactured, we offer the following delivery and installation options:
Delivery Options
- Standard Delivery:
Your products will be delivered to your home. A signature may be required upon delivery.
- Dealer Pickup:
You may pick up your order from your local dealer's showroom when available.
Professional Installation
We highly recommend professional installation to ensure your window coverings function properly and look their best:
- Installation Services:
Professional installation is available through our network of certified installers. Installation fees are typically quoted separately from product costs.
- Scheduling:
Once your order arrives, your dealer will contact you to schedule a convenient installation appointment.
- Warranty Protection:
Professional installation ensures your warranty remains valid. Improper self-installation may void certain warranty protections.
Self-Installation: If you choose to install your window coverings yourself, detailed installation instructions will be provided. Please note that damage caused during self-installation is not covered under warranty.
Order Modifications
We understand that circumstances may change after placing your order. Please review our policies regarding order modifications:
Modification Timeline
Before Production
Changes to your order can typically be accommodated at no additional charge if requested within 48 hours of order placement and before production begins.
During Production
Once production has begun, modifications may not be possible or may incur additional charges. Each request will be evaluated on a case-by-case basis.
Types of Modifications
- Minor Changes:
Color adjustments, hardware options, or control types may be possible depending on production status.
- Major Changes:
Significant modifications such as product type, size, or quantity changes may require cancellation and resubmission of a new order.
Important: To request a modification to your order, contact your dealer immediately with your order number and specific changes needed. Prompt communication is essential to increase the likelihood of accommodating your request.
Special Orders
Commercial & Large-Scale Projects
For commercial properties, multi-unit residential projects, or large-scale installations, we offer specialized ordering processes:
- Dedicated project management
- Volume pricing and custom payment terms
- Phased delivery and installation scheduling
Please contact our commercial division directly at commercial@winco.com for specialized assistance with large-scale projects.
Policy Updates
Winco reserves the right to update or modify this Order Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Stay Informed: We recommend reviewing our Order Policy periodically to stay informed about any changes. The "Last Updated" date at the top of this page indicates when the policy was last revised.