Introduction
Welcome to Winco's Privacy Policy. This document explains how we collect, use, and disclose your information when you use our window product measurement and quotation services. Winco connects homeowners with dealers to provide accurate pricing for window products based on specific measurements. By using our services, you agree to the collection and use of information in accordance with this policy.
User Types and Data Collection
Winco serves three types of users, each with different data collection needs:
Homeowners
We collect contact information, property details, window measurements, project requirements, and communication preferences to connect you with suitable dealers and provide accurate quotations.
Dealers
We collect business information, service areas, product offerings, pricing structures, availability, and communication records with homeowners to facilitate accurate quotation generation.
Administrators
Our administrators have access to system-wide data to maintain platform integrity, resolve disputes, and ensure quality service delivery between homeowners and dealers.
Information We Collect
We collect several types of information to provide our window measurement and quotation services:
Personal Information
- Contact Information: Name, email address, phone number, property address
- Account Information: Username, password, account type (homeowner, dealer, or admin)
- Dealer Information: Business name, service areas, product offerings, pricing structures
Measurement and Quotation Data
- Window Measurements: Dimensions, specifications, quantity, and location of windows
- Quotation Data: Pricing information, product selections, dealer quotes, and project timelines
- Project Requirements: Product preferences, material choices, and special requirements
Usage Information
- Browsing Activity: Pages visited, products viewed, time spent on site
- Technical Information: IP address, browser type, device information
How We Use Your Information
We use the collected information for various purposes, including:
- Processing window measurement data
- Connecting you with suitable dealers
- Generating accurate product quotations
- Tracking project progress
- Providing homeowner measurement data
- Facilitating quotation generation
- Managing customer communications
- Processing project requests
- Enhancing measurement accuracy
- Improving quotation algorithms
- Optimizing user experience
- Developing new features
- Analyzing market trends
- Monitoring platform performance
- Preventing fraudulent activities
- Resolving disputes
Information Sharing Between Users
Our platform facilitates connections between homeowners and dealers. Here's how information is shared:
Homeowner to Dealer Sharing
When homeowners submit window measurements and request quotations, we share:
- Window measurements, specifications, and project requirements with matched dealers
- Contact information necessary for dealers to provide accurate quotations and follow up on requests
Dealer to Homeowner Sharing
When dealers respond to quotation requests, we share:
- Dealer business information, including name, contact details, and service areas
- Quotation details, including pricing, product specifications, and estimated timelines
Administrator Access
Our administrators have access to:
- All platform data necessary for maintaining system integrity and resolving disputes
- Usage patterns and performance metrics to improve platform functionality
Data Security
The security of your window measurement data and personal information is important to us. We implement appropriate security measures to protect your information.
Our Security Measures
- Encryption: We use SSL encryption to protect measurement data and communications
- Access Controls: Strict access controls for dealer and administrator accounts
- Regular Audits: Continuous monitoring of data access and security practices
Your Rights
As a Winco user, you have certain rights regarding your personal information:
Request copies of your window measurements and quotation history
Update inaccurate measurements or project specifications
Request deletion of your account and associated information
Limit which dealers can access your measurement information
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
For significant changes that affect how we use your window measurement data or personal information, we will notify you directly via email or through a notification on our platform.