Introduction
Welcome to Winco's Terms and Conditions. This document outlines the rules, guidelines, and legal terms that apply when you use our window product measurement and quotation services. Winco provides a platform that connects homeowners with dealers to facilitate accurate pricing for window products based on specific measurements. By accessing or using our services, you agree to be bound by these terms and conditions.
Acceptance of Terms
By using Winco's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
Homeowners
As a homeowner, you agree to provide accurate measurements and project details. You understand that quotations are based on the information you provide and may be subject to change upon professional verification.
Dealers
As a dealer, you agree to provide accurate pricing based on measurements submitted. You are responsible for verifying measurements before final installation and communicating any discrepancies to customers.
Platform Use
All users agree to use the platform in compliance with applicable laws and regulations. Misuse of the platform, including fraudulent activities, is strictly prohibited and may result in account termination.
Service Description
Winco provides the following services:
Measurement Services
- Self-Measurement Tools: Digital tools and guides to help homeowners measure their windows
- Professional Measurement: Connection to dealers who can provide professional measurement services
Quotation Services
- Price Estimates: Preliminary pricing based on measurements and product selections
- Dealer Matching: Connection to qualified dealers in your area who can provide final quotes
Platform Limitations
- Accuracy Disclaimer: While we strive for accuracy, final pricing may vary based on professional verification
- Third-Party Services: Winco is not responsible for the quality of products or installation services provided by dealers
User Accounts
To access certain features of our platform, you may need to create an account. When you create an account, you agree to:
Account Responsibilities
- Provide accurate and complete information during the registration process
- Maintain the security and confidentiality of your account credentials
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
Account Termination
Winco reserves the right to suspend or terminate your account if:
- You violate these Terms and Conditions
- You provide false or misleading information
- You engage in fraudulent or illegal activities
Payment Terms
Winco's platform facilitates connections between homeowners and dealers. Payment terms vary depending on your user type:
For Homeowners
- Platform Use: Basic measurement tools and dealer matching services are provided free of charge
- Product Purchases: Payments for window products and installation services are made directly to dealers
- Deposits: Dealers may require deposits before ordering custom products
For Dealers
- Subscription Fees: Dealers pay subscription fees to access the Winco platform
- Lead Fees: Additional fees may apply for qualified homeowner leads
- Billing Cycle: Subscription fees are billed monthly or annually
Ordering and Delivery
When you place an order for window products through a dealer on our platform:
Order Process
- Order Confirmation: Dealers will provide written confirmation of your order details
- Lead Times: Custom window products typically require 4-8 weeks for manufacturing
- Delivery: Dealers are responsible for coordinating delivery and installation
Cancellations and Changes
- Order Changes: Changes to orders may be subject to fees and extended lead times
- Cancellation Policy: Custom orders may not be cancellable once production has begun
Warranties and Returns
Warranty terms and return policies vary by dealer and manufacturer:
Product Warranties
- Manufacturer Warranties: Window products typically come with manufacturer warranties
- Installation Warranties: Dealers may provide separate warranties for installation services
Returns and Refunds
- Custom Products: Custom-sized window products are typically non-returnable
- Defective Products: Defective products may be eligible for repair, replacement, or refund
Disclaimer: Winco does not provide warranties directly. All warranty claims must be directed to the dealer or manufacturer. Winco's role is limited to facilitating connections between homeowners and dealers.
Limitation of Liability
To the maximum extent permitted by law, Winco shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- The quality of products or services provided by dealers
- Inaccuracies in measurements provided by homeowners
- Delays in manufacturing, delivery, or installation
In no event shall Winco's total liability to you exceed the amount paid by you to Winco for use of the platform during the twelve (12) months preceding the event giving rise to the liability.
Modifications to Terms
Winco reserves the right to modify these Terms and Conditions at any time. We will notify users of significant changes by:
Sending an email to the address associated with your account
Posting a notice on our website or platform
Your continued use of our services after such modifications constitutes your acceptance of the updated Terms and Conditions. If you do not agree to the modified terms, you must stop using our services.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law provisions.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [County], [State].